Refund policy

Clear rules for DigiPass subscription refunds, required for checkout and buyer protection.

Last updated: 7 August 2026

These pages are provided in English for convenience. The Croatian text remains the binding version until a certified translation is published.

Seller

Name: ANIM obrt za proizvode i usluge, vl. Nikola Nikša
Address: Stjepana Radića 93, 48350 Đurđevac
Company ID (OIB): 49059857692
Register: Obrtni registar Republike Hrvatske
Contact: [email protected]
Phone: 095 861 2345

Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle.com Market Limited issues invoices, calculates VAT, and processes payment data. We never see or store card details. For invoices and payment questions you can also use Paddle Support.

14-day refund

You may request a full refund of a DigiPass subscription charge within 14 days of the payment date, no questions asked. This applies to the first paid charge and to renewal charges within that window.

After 14 days, refunds are at Paddle's discretion (for example technical failure that prevented use of the service). Cancelling the subscription stops future renewals but does not automatically refund the current period.

How to request a refund

To request a refund:

Email [email protected] or call 095 861 2345 with the email used at checkout, or
Contact Paddle directly — they handle returns as Merchant of Record.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer.

Cancel without refund

You can cancel auto-renewal at any time from Dashboard → Subscription, with no termination fee. Access continues until the end of the paid period. See also the terms of use and pricing.